Ameritech
I would like to thank you and your staff for the great customer service I received recently during the installation of two Digital-Fax banner boards Ameritech installed for Banc One in Columbus, Ohio.

Banc One has been a very sensitive ACD customer in the past and I believe your product has greatly benefited our efforts to satisfy their telecommunications needs.

Sherry McNary
Banc One Account Team
Ameritech, Custom Business Services

AT&T Network Systems
Both of Pacific Bell's Centralized Service Bureaus have expressed nothing but praise for the new application. In addition to what message boards do productivity-wise for their operation, they were most impressed with the ease of installation and support given.

J.J. Albanese
Regional Sales Manager

FannieMae
Obviously by displaying the number of READY agents the Visual Electronics display becomes far superior, because it enables the call centers to act in a proactive manner. The call center managers and agents can readily see when they are approaching a heavy traffic load condition as the number of READY agents is decreasing. And it frees the call center supervisor from being tied to the Pinnacle Supervisor Workstation.

Tom Regensburger
Senior Telecommunications Systems Analyst

Qwest Communications
The efficiency of both of our call centers since the inception of Digital-Fax has increased by 30% according to our network and customer service directors. Customer Service is displaying message with current statistics on how their abandoned call rate improves daily!

Donna Nevin
Communications Analyst

The Check Store
I would like to take this opportunity to let you know how happy we are with our Digital-Fax ACD Monitor System. The tri-colors keep our agents informed of our call status, which is critical.

Sue Oliver
Administrative Assistant