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For more information, contact: Kim Johnson (303) 639-8450 x4404 Return to newsroom Lakewood Police Department Deploys Visual Electronics' Digital-Fax Automated Call Monitoring System in 911 Call Center to Boost Call Response Time. DENVER, Sept. 23, 1999 - Visual Electronics, Ltd. (VEL), a Denver-based call center communications firm, today announced that the Lakewood Police Department has deployed VEL's Digital-Fax automated call monitoring system in its Enhanced 911 (E911) call center. The Digital-Fax system, recommended by neighboring Jefferson County authorities, helped the Lakewood PD complete an extensive upgrade to their E911 call center. The Lakewood PD employs 12 staff members who monitor E911 calls for the city. Using the Digital-Fax system, the staff is able to distribute critical data among call center supervisors and teams, while the call center manager can coordinate communication between police officers, dispatch and the call center. During emergencies, Digital-Fax enables E911 center operators to be more responsive by sorting through duplicate calls about the same accident or emergency. "Lakewood needed a call monitoring system to minimize the sometimes chaotic pace of an E911 call center and ensure staff members are on the same page," said Dennis M. Dougherty, founder, president, chief executive officer and global sales manager of Visual Electronics. "Digital-Fax is helping them reduce their wait times and increase their overall efficiency. In the long run, that helps save lives." Lakewood PD/Visual Electronics Ltd. - Page 2 "It was a very positive experience working with Visual Electronics, as well as U S WEST, on the new system," said Dana Hansen, Lakewood Communications Center supervisor. Components of the Lakewood PD solution include the implementation of two redundant servers to improve efficiency in the rate of calls being received, a computer telephone integration system and a Digital-Fax tri-color monitor complete with audio and visual enhancements to gauge average wait time and speed of answer. About Visual Electronics, Ltd. With its headquarters in Denver, Visual Electronics, Ltd. (VEL), developed the first visual communications system for the growing call center industry. Founded in 1978 by Dennis M. Dougherty, VEL has since become the industry leader in visual call center communications solutions. The company's flagship product, Digital-Fax, is a sophisticated automatic call distribution monitor (ACDM) with a light emitting diode (LED) display. Digital-Fax provides instantaneous access to mission-critical call center data to agents in many of the leading call centers across the United States. Also serving as a key employee communications tool, Digital-Fax displays important messages and real-time information that enables call center supervisors and teams to improve efficiency in the rate of calls in queue, average wait time, speed of answer, longest call in queue, and production figures. For further information on VEL, visit the company's web site at http://www.digital-fax.com or call (303) 639-8450. Return to newsroom |