Visual Electronics Ltd. was formed in 1979 to provide improved communications to the retail market, schools, hospitals and businesses, large and small. We began providing communications solutions to the Regional Bell Operating Companies (RBOC's) in 1984. In 1987, with input from our existing customers, we designed DIGITAL-FAX to be compatible with any switch. Visual Electronics Ltd. is a privately-held, Colorado-base company committed to delivering techniques and technologies that help call center teams provide more effective customer service. Our customers tell us that in some cases their efficiency has increased 30-40 percent. Better teamwork depends on better information, in real-time. We can deliver any type of information you have available that helps your team gain a competitive advantage. Calls in queue. Calls dropped. Longest wait time. service level. Information from all corners of your enterprise can help improve customer service: close dates, cable cuts, down systems information, policy changes and installation information. You can rapidly transmit sales results, meeting times, service offerings, conversions, new product referral procedures, even motivational messages and personal recognition directly and instantly to the people who translate it into results. At Visual Electronics, our goal is to provide the greatest possible return on your call center communications investment for all our customers. And every VEL product is backed by a staff of experienced, highly-trained problem-solvers committed to tailoring a solution to each customer's needs.